The person who intends on completing or has completed a transaction with Elite Tactical Security
Solutions LLC. will be herein named “Student”.
Unless otherwise agreed to in writing between Elite Tactical Security Solutions LLC and a Student or
Organization, the following payment terms apply:
All training must be pre-paid in full upon course registration.
Attendance is not confirmed until payment in full is received.
All on-line services and training are non-refundable. contact support.
Organizations may apply the following supplemental invoice payment terms which was previously
agreed upon.
A State approved security guard training school cannot assess any non-refundable registration fees,
deposits, or cancellation fees.

If you need to cancel or amend the course booking
If you need to cancel or amend a confirmed booking, cancellation/amendment you can only do so 24hrs.
by email before the class date. No refunds will be granted after this time. You can however reschedule
for another day.

Rescheduling your course
If you are unable to attend on the scheduled course date reserved, you must notify Elite Tactical
Security Solutions LLC by email and/or the Training provider 24hrs prior to the course start date. We will
agree to reschedule the course date with you for any course date within the next 6 months, at the same
location, subject to availability.
A reschedule request must be sent to us by email training@elitetacticalsecuritysol.com. This has to be
done 24 hours before the start of the course.
If you do not reschedule your course before it starts or fail to attend the course you have booked,
regardless of the package you have purchased, you will be required to make and pay for a new booking
if you wish to take the course in the future.

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Insufficient ID brought to the course and lateness.
It is a legal requirement to always produce and have ID on you during your training. If you do not bring
the required IDs to your course, you will need to be rescheduled onto another course and you will be
charged a $20 rescheduling fee.
If you are going to be late to the course, you must contact your training provider immediately. If you are
going to be substantially late to the course, you will have to be rescheduled onto another course.
If you fail to complete the course, you will be required to pay a rescheduling fee equal to the amount of
your previous booking if you wish to attend a new course.

Cancelling your course and deposits
All bookings are non-refundable. If you are unable to attend the course, you may be able to reschedule.
We may be able place your booking on hold if you contact us by email within 24 hours of your booking.
If you have paid a deposit and fail to notify of non-attendance, you are not eligible for a reschedule.
Then you will not receive a reimbursement of your deposit and the remaining payment will be due.
In the event of non-attendance where payment has been received, you will not be eligible for a refund.
If you have to cancel your course due to a medical reason, we would require evidence i.e Doctor’s letter.

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Cancellations to courses by the Training Provider
If a Training Provider cancels a course, you are eligible for a full refund for the canceled course.

Discounted courses
We operate a no refund and no cancellation policy for discounted courses.

Corporate/In-house courses
Courses arranged specifically to train staff members or candidates from the same organization fall in this
category. Full Payment must be received before course start date.
All corporate/in-house bookings are non-refundable in the event of a cancellation by the customer or
failure to pay the total due amount in full.

Elite Tactical Security Solutions LLC complies with the law and operates the following refund policy in
respect of the cancellation of individual course bookings.

If a course is run exclusively for a Corporate Customer – at a training provider’s premises, on a
customer site or any other alternative venue – the same refund terms apply in the event of
cancellation, but an alternative course date can be arranged by agreement.